Patient Services Representative (Call Center) – General and Specialty Cardiology
Cardiac Study Center/ Pulse Heart Institute, Spokane, WA
The Company
Since its creation, Cardiac Study Center (CSC) has contracted with Pulse Heart Institute for outpatient cardiology and billing services. CSC is a proud partner of Pulse, and has provided outpatient cardiology services in the Puget Sound Region for over 50 years. CSC partnered with MultiCare Health System to create Pulse Heart Institute in 2016 to work toward improving the health of cardiac patients.
Pulse offers a variety of career opportunities throughout our clinic locations. If you're interested, we may have positions open in our other sub-specialties (Heart Failure, Vascular, Electrophysiology & Device, or Nuclear Imaging)
Environment and Shift details :
This role is full-time, 40 hours/ week, 8-hour Monday – Friday—closed weekends and holidays.
Location: 801 W 5th Ave, Spokane, WA 99204
Patient Services Representative (Call Center) Qualifications :
• 2 Years of Customer Service experience.
• 1 year of healthcare experience (preferred, not required)
Patient Services Representative (Call Center) Position Summary
In this transformative period at Cardiac Study Center/Pulse Heart Institute, our Patient Services Representative (Call Center) Schedulers are integral to our journey towards excellence in cardiology. They are crucial in introducing compassionate patient care, efficient operations, and meaningful patient interactions within our outpatient cardiology settings.
This role facilitates strong communication between providers and patients, fostering cohesion and collaboration in the clinic. Additionally, Patient Services Representative (Call Center) provides the opportunity to promote their professional growth through strong peer connections and open communication, setting the stage for an enriching career in cardiology.
Patient Services Representative (Call Center) Responsibilities
• Efficiently route patient calls.
• Maintain a well-organized schedule per provider preference.
• Assist patients with any questions they may have.
• Adhere to HIPAA and OSHA standards at all times.
• Assist with Coordinating communication between patients and other departments.
• Work in other locations as needed for coverage
Cardiac Study Center/ Pulse Heart Institute – Your new work home
Joining our cardiology outpatient clinic means becoming part of a team where compassion, integrity, and a commitment to sustainability guide our every action. Here, you'll find a community deeply rooted in empathy and respect, where every member of our nursing staff, from registered nurses to medical assistants, is valued for their unique contributions.
Our environment fosters a profound sense of belonging and support, which is crucial in the high-stakes world of cardiac care. With integrity at the core of our practice, we ensure that our patients' ethical considerations and well-being govern every decision we make. Additionally, our dedication to sustainable healthcare practices reflects our responsibility towards our patients and the broader environment, emphasizing the importance of long-term wellness and care. At our clinic, you're not just joining a workforce; you're aligning with a family committed to excellence in cardiac health, making a meaningful difference in the lives of the communities we serve.
Pay and Benefit Expectations
Cardiac Study Center/ Pulse Heart Institute provides a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As various pay transparency laws require, CSC/ PHI shares a competitive compensation range for candidates hired into each position. The starting pay for this position is $19.39 and the pay scale is $19.39- $35.12USD . However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.
Seat ID: 00943
...Title - Technical Recruiter Salary: Market + Excellent Benefits Client - 1001 employees As a Technical Recruiter, you will be responsible for the following : Building and maintaining a network of prospects through proactive market research and ongoing relationship...
Starting Date: Sept 2025; Positions: 1. High School Math/Computer Science teacher; : (1)Students: High school students 16-18 years old; (2)The number of students in a class: 20-25; (3)20 lessons teaching a week; 40-50 minutes a lesson; (4)Working days: Monday...
...or pickup according to schedule, ensuring order accuracy and efficiency. Key Responsibilities Order Selection and Packing: Efficiently pick, pack, and prepare products for dispatch from the warehouse. Inventory Management: Maintain accurate inventory records...
...secondary lives. Every day, our community of students, families, teachers and staff comes together to learn, work, and play in an... ...California Multiple Subject Credential or Single Subject Credentials in Math AND Science~1+ year working with students as a teacher, teacher...
We are currently hiring experienced private investigators in the state of Maryland. Part time and Full time investigators will be considered. This is not a nationwide investigation firm that treats their employees like a number. We are a small firm and pride ourselves on...