Job Description

**Additional Information** **Job Number** 25170055 **Job Category** Housekeeping & Laundry **Location** Courtyard by Marriott Baltimore Downtown/McHenry Row, 1803 Porter St, Baltimore, Maryland, United States, 21230VIEW ON MAP ( **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Expiration Date:** 12/06/2025 **Additional Information:** This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. About the Team Shaner Hotels has an amazing opportunity to join our team at the McHenry Row Courtyard by Marriott in Baltimore. This stunning new 126 room property is in the McHenry Row development in Baltimore and is less than a mile from the Maryland Cruise Terminal and less than 2 miles from M&T Stadium and Horseshoe Casino. About Us Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Hire, train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains Housekeeping Department's annual budget. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of housekeeping management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment. _This company is an equal opportunity employer._ frnch1

Job Tags

Full time, Remote work, Flexible hours, Shift work,

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