Job Description

Job Description and Duties

Are you looking for an exciting and fast-paced career?

Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all.  We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

Job Summary
Under the general direction of the IT Manager II, the IT Manager I is responsible for supervising technical staff in planning, development, maintenance, coordination, and evaluation of the services and support of the most complex, client-oriented personal computer systems and software used throughout Cal OES.  The incumbent is an expert in information technology concepts, practices, methods, and principles, including an awareness of major technology environments and knowledge of computer systems, software, audiovisual, and telephony technologies.  This position provides leadership over significant information technology projects and systems.  The incumbent uses initiative and resourcefulness to analyze data and develop new methods, solutions, criteria, recommendations and new policies.  The incumbent will supervise specialized technical staff, provide direction and work with IT and Program management to ensure Cal OES goals and client needs are successfully met.  The services provided to Cal OES are the basis of all business and response operations and critical to the success of Cal OES in serving all Californians.

This position will deal with California Law Enforcement Telecommunication System (CLETS) and DHS/ FEMA Secure information and services, as such, a background check via Live Scan and the possible need for security clearance will be required to fulfill the responsibilities of this position.

You will find additional information about the job in the .

Working Conditions

In Office: This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position.

Conflict of Interest (COI) : This position is designated under the Conflict of Interest Code and is required to complete Form 700 within 30 days of appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Background Investigation : Candidates are required to submit to a background investigation process, including but not limited to Live Scan fingerprinting to obtain Department of Justice and Federal Bureau of Investigations clearances.

Special Requirements

Application Package Requirements

To have your application considered for this job opportunity:

• List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678. 
• List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678. 
• Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours.
• You must complete the “DUTIES PERFORMED” on the State Application ( do not note “see attached resume” in this section ). Failure to comply and your application is considered incomplete.
• SROA and Surplus are encouraged to apply and must submit a copy of their letter.
• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.

If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.

NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.  

**A candidate pool may be established for subsequent vacancies.**

**All hires may be subject to a criminal background check.**

**We encourage applicants to apply electronically.**

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated experience leading enterprise IT client services and/or field IT operations, including service desk, desktop support, mobile devices, voice, collaboration platforms, and remote access technologies.
• Proven ability to plan, deploy, and support IT solutions in emergency response, disaster recovery, or high-availability operational environments, including support for field offices, joint field offices, or emergency operations centers.
• Experience managing IT services for a hybrid workforce, including remote users, mobile staff, and geographically distributed teams, with an emphasis on continuity of operations and rapid deployment.
• Strong knowledge of IT service management (ITSM) principles, incident and problem management, configuration management, asset lifecycle management, and service level monitoring.
• Demonstrated leadership and supervisory experience, including staff development, performance management, workload balancing, mentoring, and fostering a collaborative and inclusive team environment.
• Experience working within or alongside Incident Command System (ICS), emergency management structures, or other command-and-control environments.
• Ability to communicate complex technical concepts clearly and effectively to non-technical stakeholders, executives, program leadership, and external partners.
• Experience managing IT projects, including planning, scheduling, budgeting, vendor coordination, and delivery of solutions that align with business and mission objectives.
• Knowledge of state and federal IT policies, standards, and compliance requirements, including information security, data protection, and audit processes.
• Experience coordinating with internal and external partners such as cybersecurity teams, telecommunications units, vendors, state agencies, and federal partners (e.g., FEMA).
• Demonstrated analytical and problem-solving skills, including the ability to assess operational risks, evaluate emerging technologies, and recommend practical, cost-effective solutions.
• Ability to perform effectively under pressure, manage competing priorities, and adapt quickly in dynamic and time-sensitive environments.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking
• On-site Gym and Locker room
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Located near many local eateries, financial institutions, and the Light Rail Station

Statement of Qualifications

All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failure to include an SOQ may disqualify an applicant from consideration.

A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration.

Please review the Duty Statement and Desirable Qualifications for this position.

SOQ FORMATTING INSTRUCTIONS:

• The SOQ may be no more than two pages, double-spaced in 12-point Arial font, with your full name included in the upper right corner.

PLEASE ANSWER THE FOLLOWING:

1. This managerial role requires both strong technical expertise and sound business judgment. Describe your experience communicating complex technical concepts to non-technical stakeholders. Include examples that demonstrate your ability to collaborate effectively with business partners, leadership, or end users to deliver practical and mission-focused technology solutions.
2. Describe the role information technology plays in emergency management operations. Based on your professional experience, explain how you have used technology to support emergency response activities. Include the challenges you encountered and the strategies you used to address or overcome those challenges.

For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog:  Upload SOQ to your Application Package

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.

Job Tags

Permanent employment, Full time, Part time, Work experience placement, Work at office, Local area, Remote work, Flexible hours,

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